Federal Government Demands Immediate Telecom Service Upgrades; Declares End to Structural Excuses for Poor Connectivity By MTN, Airtel, Glo

 


The Federal Government of Nigeria has issued a definitive ultimatum to telecommunications service providers, warning that the era of leniency regarding dropped calls, slow data speeds, and erratic network coverage has come to an end. In a comprehensive statement released on Sunday, May 10, 2026, the Minister of Communications, Innovation and Digital Economy, Dr. Bosun Tijani, asserted that recent government-led reforms have effectively stabilized the industry, leaving operators with no further excuses for sub-par performance.

The warning marks a significant shift in the government’s approach to digital infrastructure management. For years, major operators such as MTN Nigeria, Airtel Nigeria, Globacom, and 9mobile have cited macroeconomic instability, infrastructure vandalism, and regulatory bottlenecks as the primary drivers of deteriorating service quality. However, the Ministry now contends that the structural hurdles that once hindered the sector have been systematically dismantled through aggressive policy interventions and a robust infrastructure roadmap.

When we assumed office, it was clear that Nigeria’s connectivity challenges were structural, driven by years of underinvestment in infrastructure and constraints that limited the ability of operators to deliver quality service, Dr. Tijani noted. He explained that the government has been working on a two-pronged strategy to fix these deep-seated issues: a long-term structural overhaul and immediate sector-stabilization measures.

The cornerstone of the long-term solution is the expansion of the nation’s digital backbone. The government has successfully secured substantial funding, led by the World Bank, to launch Project BRIDGE. This initiative is a specialized framework designed to deliver a nationwide open-access fiber-optic infrastructure. Unlike previous fragmented efforts, Project BRIDGE aims to create a unified digital highway that allows multiple operators to plug into a high-capacity network, reducing the cost of expansion and increasing reliability for the end-user.

According to the Minister, the deployment of this fiber-optic network is scheduled to commence before the end of the 2026 fiscal year. This will be complemented by the rollout of new telecommunications towers under the Nigeria Universal Connectivity Access Program (NUCAP). Furthermore, the government is expanding the nation’s satellite capabilities to provide coverage in remote and rural areas where traditional terrestrial infrastructure is difficult to maintain. These interventions are expected to fundamentally transform Nigeria’s connectivity landscape over the next two to five years, moving the country toward a more stable fiber-to-the-home and fiber-to-the-business model, rather than relying solely on volatile mobile connections.

While the long-term projects are underway, Dr. Tijani highlighted that the government has already delivered on the immediate demands of the telecommunications industry. Over the past year, the sector has seen a series of macroeconomic and regulatory adjustments aimed at restoring investor confidence and operational sustainability.

Key among these interventions was the long-awaited adjustment of tariffs, allowing operators to align their pricing with current economic realities. This move, while initially controversial among consumers, was defended by the Ministry as a necessary step to ensure operator profitability and provide them with the capital needed for network maintenance and equipment upgrades.

Furthermore, the Federal Government has officially designated telecommunications infrastructure as Critical National Infrastructure. This legal designation provides heightened protection for base stations, fiber-optic cables, and switching centers, making it a federal offense to vandalize or interfere with these assets. This was a major demand from the Association of Licensed Telecommunications Operators of Nigeria (ALTON), who for years complained that local harassment and theft were responsible for frequent outages.

Additional reforms have included tax harmonization efforts to eliminate the multiple taxation scourge that has plagued the sector, alongside broader macroeconomic shifts that have stabilized the foreign exchange environment for the procurement of technical hardware.

With these barriers removed, the Minister insisted that the burden of performance now rests squarely on the shoulders of the private sector. It is now the responsibility of telecom operators such as MTN Nigeria, Airtel Nigeria, Globacom, and 9mobile to take all necessary steps to resolve network challenges and deliver the level of service Nigerians expect, the Minister stated firmly.

The government’s position is that the period of patience and understanding has concluded. Dr. Tijani emphasized that the Nigerian Communications Commission (NCC), the industry regulator, has been fully empowered and instructed to monitor operator performance with clinical precision. The NCC’s mandate now includes the strict enforcement of Key Performance Indicators (KPIs) and the swift application of regulatory sanctions for any operator that fails to meet the established standards for voice clarity, data throughput, and network availability.

The Minister noted that while the government has done its part by creating a transparent, market-driven environment, the Nigerian public is still suffering from inconsistent service that hampers economic productivity. From small-scale entrepreneurs relying on mobile banking to large corporations requiring high-speed data for global operations, the frustration with network glitches has reached a boiling point.

The Ministry’s roadmap suggests that the next few years will be a period of hyper-growth for Nigeria’s digital economy, provided the operators live up to their end of the bargain. The infusion of World Bank funding and the launch of the special purpose vehicle for fiber deployment are seen as the final pieces of the puzzle.

Industry analysts have greeted the Minister’s statement with cautious optimism. While the government has indeed addressed many of the excuses cited by telcos, the challenge of deploying thousands of kilometers of fiber-optic cable across Nigeria’s vast and varied terrain remains a significant logistical undertaking. However, the Ministry maintains that the framework is now solid enough that any further failure must be viewed as a lapse in corporate responsibility rather than a systemic failure.

As the second half of 2026 approaches, all eyes will be on the major service providers to see if they will ramp up capital expenditure to match the government’s policy speed. For the millions of Nigerian subscribers, the hope is that this latest warning will finally translate into a mobile experience that is as reliable as the digital economy the country aspires to build. The Federal Government has made its move; the Digital Backbone is being laid, and for the telecom giants, the time for excuses has officially expired.

Linda Patrick

I love sports, technology, entertainment and traveling...I am a Master's degree holder in Political Science. I enjoy and love engaging myself in political activities in the society I live. It is good to be involved in the politics so that inferior people with inferior ideas don't take over the government in decision making and policies. I love reading and spreading general news and information.

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