In a bold affirmation of its people-first philosophy, Continental Hotels Nigeria, owners of the five-star Lagos Continental and Abuja Continental Hotels has reaffirmed its status as an industry leader in employee welfare, inclusivity, and human capital development.
Speaking recently, Cluster Director of Human Resources, Mr. Niyi Agoro unveiled a host of innovative initiatives aimed at motivating and supporting staff while fostering long-term career growth.
“We believe that happy employees create unforgettable guest experiences. The human element is central to our business,” he emphasized.
The hotel group has pioneered several firsts in Nigeria’s hospitality sector, including nursery facilities for nursing mothers, newly launched staff buses in Lagos, onsite dormitories for shift workers, and comprehensive health clinics for staff in both cities.
Employees also benefit from performance-based salary increases, buffet-style town halls, and two daily meal options—well beyond industry standards.
With less than 6 per cent annual staff turnover from 2021 to 2024, Continental Hotels Nigeria boasts one of the highest employee retention rates in the sector. “Our people stay because they feel valued,” said Agoro.
Further cementing its role as a talent incubator, the group maintains training partnerships with institutions like Wavecrest School of Hospitality, University of Lagos, and Yaba College of Technology. Its Management Trainee Programmes and NYSC retention strategies are grooming the next generation of hospitality professionals.
Diversity and inclusion also remain key pillars. The group employs a wide range of nationalities, ethnicities, and abilities, reflected in its culturally diverse management team. Frequent bonding activities and retreats reinforce a healthy work-life balance.
“We’re more than just a workplace,” Agoro added. “We’re building a community where every team member feels seen, heard, and respected.”
The group also expressed gratitude to members of the tourism press for their accurate and consistent representation, acknowledging the media’s vital role in shaping public perception.
As Continental Hotels Nigeria continues to set the standard in luxury hospitality, its unwavering commitment to its people is clear: treat employees with care, and they will deliver excellence to guests.
